Here's the deal (and Im taking this off list to be candid).
Lots of the developers receive alot of mail. It's not just an erran
tuser here or there, sometimes there are hundreds a day. If you take
even a minute to answer each mail (forward them to an rtfm or something
nicer), you can waste hours per day. Sometimes peope have time to do
this, sometimes they don't. If people write to the mailing list, they
will get an answer from someone who has time to answer it.
So the question is, how do you drive people to the lists. You could
mail them back and say 'ask on the list'. Unfortunately this consumes
time for each one you send. There are many many php users, and many of
them (as this internals list has demonstrated in the past) dont get the
clue when you tell them to direct their questions elsewhere. So the
best solution is often just to ignore them. If they really want an
answer, they will keep looking until they find the correct resource (a
mailing list).
Note that this is the same way commercial software companies work. If
I write Joe, the Oracle tech I investigated a bug with earlier, he
_will not_ right me back. He has a job, and there is a bug management
and support system that will assign me to a resource that they think is
optimal. It's not my perogative to choose my support tech. This may
seem inhuman, but it's critical to efficient and productive time
management.
The bottom line is that everyone working on PHP is a volunteer. You
(royal you, not you in particular), do not need to be grateful for
volunteers time, but you cant make personal demands on it.
George
On Thursday, July 17, 2003, at 10:28 PM, Olivier Hill wrote:
> Jani Taskinen wrote:
>>> The purpose was to inform the user where he can find help.
>> This is not the problem you should be solving, move along.
>
> I just did what Marcus suggested: inform the user about the new
> "policies" regarding MySQL/PHP integration. If the user is aware of
> the problem, he won't ask George why it's not working anymore (with
> the bundled librairies), fixing the "one-on-one" user/developper
> questions.
>
> Anyways, I'll just shup up and sit back, reading my email, since I
> feel I'm disturbing some developpers on this list.. Sorry if I
> did/ask/wanted to contribute too much.
>
> Oliver
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-- George Schlossnagle
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